Welcome to the Privacy Policy of BuildFlow, operated by Senran Global INC. This document explains how we collect, use, and protect your personal information when you use our AI-powered renovation timelapse video generation platform.
We are committed to protecting your privacy and handling your data in an open and transparent manner.
- Registration Data: Name, email address, and password when you create an account
- Payment Information: Billing address and payment details (processed securely by our payment provider)
- Uploaded Images: "Before" and "after" room photos you upload for video generation
- Generated Content: AI-generated transition prompts, timelapse videos, and related outputs
- User Preferences: Video style preferences, template selections, and customization settings
- Service Usage: Features you use, videos generated, generation history
- Device Information: IP address, browser type, operating system
- Analytics: How you interact with our dashboard and features
We use your information for the following purposes:
- Core Service Delivery: Generating AI renovation timelapse videos from your uploaded images
- AI Processing: Using AI models (Keling 2.6, Claude Opus 4.5) to create realistic transition prompts and video content
- Account Management: Managing your subscription, credits, and billing
- Customer Support: Responding to your inquiries and providing assistance
- Service Improvement: Analyzing usage patterns to improve our platform
- Communications: Sending important updates about your account and our service
- Your data is stored on secure servers with encryption at rest and in transit
- Uploaded images and generated videos are stored securely and associated with your account
- Payment information is processed by our payment provider and not stored on our servers
- We implement industry-standard security measures to protect against unauthorized access
- Account data is retained while your account is active
- Upon account deletion, your data is permanently removed within 30 days
- Generated videos are retained for 90 days unless you delete them earlier
- Uploaded images may be deleted immediately after video generation or retained based on your settings
We work with the following third-party services:
- AI Service Providers: Keling 2.6 for video generation, Claude for prompt optimization
- Payment Processors: To handle subscription and credit payments securely
- Cloud Infrastructure: For secure data storage and processing
- Analytics Providers: To understand service usage and improve our platform
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Export your generated videos
- Content Removal: Delete your uploaded images and generated videos at any time
To exercise these rights, please contact us.
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Service at least 14 days before they take effect.
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or visit our contact page.